VILINK®
Optimise Instrument UPTIME to Improve Laboratory Productivity
A secure solution offering remote access, proactive maintenance, and remote updates. VILINK® diagnoses, solves software and instrument issues, and supports your systems to enable laboratory productivity and efficiency improvements.
VILINK® for online optimisation of lab uptime and immediate updates
VILINK® significantly improves your systems uptime. Our online service support teams can instantly manage technical issues, while our proactive maintenance programs automatically detect potential errors before they occur to minimize instrument downtime. With faster resolution of instrument failures, your lab staff can ensure continuous delivery of patient results to the clinicians.
To allow your lab to quickly take full advantage of the latest software enhancements, VILINK®’s highly secure connectivity environment regularly delivers system updates, and patches are easily deployed to maintain systems security.
VILINK® increases your systems UPTIME
System remote troubleshooting and fixes
Proactive maintenance to solve problems before they occur
Onsite visit preparation in case of service order
VILINK® helps maintaining your systems COMPLIANCE
Ensures software is up to date
Immediate security patch delivery
Knowledge base and breakpoints updates
VILINK® improves your lab EFFICIENCY
Helps lab operators navigate and learn the application software
Software update to benefit from the latest enhancements
Cybersecurity & Data Privacy
Cybersecurity
Our customers' cybersecurity is at the heart of bioMérieux concerns. We partner with the top IoT and cybersecurity players to enable a highly secured connectivity solution.
VILINK® uses a VPN tunnel based on HTTPS/TLS 1.2 protocol with AES 256 encryption for communication, a remote access requiring customer acknowledgment approval, and a multi factor authentication for all VILINK® user access.
bioMérieux continuously strives to improve the security and privacy of our products throughout their lifecycle. We perform in-house regular vulnerability scans which allows identification of potential security risks for bioMérieux product software. bioMérieux, acting with the support of security experts, regularly performs penetration tests, security assessments, and regulatory audits.
Data Privacy
bioMérieux is committed to protecting the personal data of its customers.
bioMérieux has implemented a rigorous data privacy and security program to ensure compliance with all relevant data protection (e.g. HIPAA , GDPR) during the operation of our software. All bioMérieux field agents are trained on data protection.
bioMérieux has officially designated a Data Protection Officer (DPO) to the French Data Protection Authority (CNIL) to control and ensure compliance of the Company with this regulation.
For more information about how bioMérieux is committed to complying with personal data protection and privacy regulations, visit our website at: https://www.biomerieux.com/corp/en/privacy.html
Resources
VILINK® Brochure
